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Frequently Asked Questions

Frequently Asked Questions

It's quite easy and convenient. Click on the "Get Started" link, fill in the registration form and then click "Sign up"

Click on the "Login" link, locate and click on the "forgot password" button, enter your email address and submit to receive password reset link.

Our users can have multiple account as long as is verified by the company

Usually it takes no more than 1-2 hours, but sometimes you can face delays up to 12 hours. It only depends on speed of Bitcoin networks. As a rule your payment should have at least 6-8 confirmation to adding of your deposit. All you need just to wait a little after payment, please remember that we can’t manage Bitcoin network!

Bitcoin is a digital and global money system (currency). It allows for the pseudo-anonymous (not linked to a real name) trading of money across the internet. The mathematical field of cryptography is the basis for its security. Bitcoin does not keep track of users; it keeps track of addresses where the money is

A Bitcoin address, or simply address, is an identifier of 26-35 alphanumeric characters, beginning with the number 1 or 3, which represents a possible destination for a Bitcoin payment.

You can get started with Bitcoin without understanding the technical details. Once you have installed a Bitcoin wallet on your computer or mobile phone, it will generate your first Bitcoin address and you can create more whenever you need one. More necessary information you can find by visiting https://bitcoin.org/en/how-it-works.

Mining is a distributed consensus system that is used to confirm waiting transactions by including them in the block chain. It enforces a chronological order in the block chain, protects the neutrality of the network, and allows different computers to agree on the state of the system. To be confirmed, transactions must be packed in a block that fits very strict cryptographic rules that will be verified by the network

Click on the login link and enter the required information to access your account.

You can make as many deposit as you want on any of our investment plans except the Starter Plan where you can only invest two times. And you can only withdraw once in the Starter plan.

Have Question ? Get in touch!

If you have any question you can easily contact us through livechat or send us an email at info@serenifinance.com We will reply you within an hour.